Enterprise
Prokify : All-in-one system to facilitate cross-functional collaboration, improve communication, and accelerate decision-making.
Challenge
Pantaloons, a leading affordable fast fashion brand in India, uses a continuous procurement process involving multiple stakeholders and platforms. This scatters procurement information, making it difficult to track and retrieve key details. Poorly organized and inconsistent documentation often causes confusion and delays.
Result
At Pantaloons, information related to procurement is scattered across different platforms, making it hard to track and find important details when needed. Since documentation is not well-organized and consistently maintained, it often leads to confusion and delays.
40%
80%
84%
Defining the Scale of involvement
We mapped out all stakeholder groups, identifying their roles, required actions, and participation in the procurement process. A total of 250 stakeholders were involved. The organization is structured into four departments—Menswear, Kidswear, Womenswear, and Accessories. We examined the individual teams within each department to understand their specific workflows.
Design team
Sets the trend direction for buying and creates 200+ product designs each quarter
Tech team
Adds technical specifications, including material, size, hardware, and other details
Sourcing team
Monitors the production timeline and ensures timely shipment
Buying team
Selects products, negotiates with vendors, and manages inventory to meet market demand
Vendors
Manufacture the bags designed by the team and showcase self-designed collections for potential selection
Gaining insights from on the ground realities
Survey: The area of inquiry were Process efficiency, information access & organization, collaboration and communication
32
65%
78%
23%
The challenge
Interviews:
For uncovering details, we conducted 1:1 interviews with stakeholders from all groups. These conversations revealed key challenges, usability concerns, and workflow inefficiencies, providing valuable insights that shaped our understanding of the problem space.
Bucketing our goals
Our research identified several issues within the existing procurement process that could be improved. To drive meaningful impact, Prokify prioritizes digitization streamlining key areas.
Finding structure amidst the chaos — user flows
To make sense of an otherwise unconventional funnel, & navigate a complex booking process, I mapped the user journey and found ways to streamline it by directly connecting customers and vendors.
